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Customer Interaction Management (CIM) refers to a type of Enterprise Software Application which is responsible for managing the interaction between an organisation and its customers. Normally, a CIM application will be deployed in a contact centre and used by the agents while communicating with clients customers of the organisation. Customer Interaction Management systems handle communication across multiple different channels, such as (but not exclusive to) e-mail, SMS, telephone, Instant Messaging, whitemail (scanned documents) and social media.

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  • Customer interaction management (en)
  • Customer Interaction Management (it)
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  • Customer Interaction Management (CIM) refers to a type of Enterprise Software Application which is responsible for managing the interaction between an organisation and its customers. Normally, a CIM application will be deployed in a contact centre and used by the agents while communicating with clients customers of the organisation. Customer Interaction Management systems handle communication across multiple different channels, such as (but not exclusive to) e-mail, SMS, telephone, Instant Messaging, whitemail (scanned documents) and social media. (en)
  • Per Customer Interaction Management (CIM) si intende la gestione dei contatti intercorsi fra aziende e clienti, sia a livello di customer care che nell'ambito delle vendite (teleselling) e della promozione di prodotti. A tal proposito possono essere utilizzati software aziendali dedicati alla gestione delle inteazioni fra l'azienda ed i suoi clienti, affiancandosi alla gestione tipica di un CRM. (it)
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  • Customer Interaction Management (CIM) refers to a type of Enterprise Software Application which is responsible for managing the interaction between an organisation and its customers. Normally, a CIM application will be deployed in a contact centre and used by the agents while communicating with clients customers of the organisation. Customer Interaction Management systems handle communication across multiple different channels, such as (but not exclusive to) e-mail, SMS, telephone, Instant Messaging, whitemail (scanned documents) and social media. (en)
  • Per Customer Interaction Management (CIM) si intende la gestione dei contatti intercorsi fra aziende e clienti, sia a livello di customer care che nell'ambito delle vendite (teleselling) e della promozione di prodotti. A tal proposito possono essere utilizzati software aziendali dedicati alla gestione delle inteazioni fra l'azienda ed i suoi clienti, affiancandosi alla gestione tipica di un CRM. Un'applicazione CIM è solitamente distribuita nei call center ed utilizzata dagli operatori nelle fasi di gestione del contatto. I sistemi di Customer Interaction Management più avanzati possono lavorare in modalità multicanale, cioè utilizzando una varietà di canali come voce, e-Mail, SMS, Live chat, Fax e Social media. (it)
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