About: HP Service Manager software

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Micro Focus Service Manager is one of the applications acquired by Micro Focus when it purchased part of Hewlett-Packard Enterprise Software (HPES) in 2017. Before 2017, it was owned by HP when it purchased Peregrine Systems in 2005. The application was originally known as PNMS (Peregrine Network Management System). After releasing the first version of PNMS, Peregrine Systems eventually added functionality such as Request Management, Call Management, and Change Management and rebranded the application as Peregrine ServiceCenter.

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rdf:type	software yago:Artifact100021939 yago:Commodity103076708 yago:Merchandise103748886 yago:Object100002684 yago:PhysicalEntity100001930 yago:WikicatHewlett-PackardProducts yago:Whole100003553
rdfs:label	HP Service Manager software (en)
rdfs:comment	Micro Focus Service Manager is one of the applications acquired by Micro Focus when it purchased part of Hewlett-Packard Enterprise Software (HPES) in 2017. Before 2017, it was owned by HP when it purchased Peregrine Systems in 2005. The application was originally known as PNMS (Peregrine Network Management System). After releasing the first version of PNMS, Peregrine Systems eventually added functionality such as Request Management, Call Management, and Change Management and rebranded the application as Peregrine ServiceCenter. (en)
dcterms:subject	HP software Business software
Wikipage page ID	41261061 (xsd:integer)
Wikipage revision ID	1122429344 (xsd:integer)
Link from a Wikipage to another Wikipage	Application software Peregrine Systems SOAP Service catalog Call management Frontend (computing) Datasheet HP OpenView HP software Graphical user interface Hewlett-Packard JavaScript Business software Screenshot ITIL IT service management Framework (software) CMDB
Link from a Wikipage to an external page	http://h30499.www3.hp.com/t5/IT-Service-Management-Blog/bg-p/sws-ITSM_BLOG http://www.sc-resources.net/threads/3795-History-of-Service-Manager http://www8.hp.com/au/en/software-solutions/propel-service-broker-catalog/index.html https://software.microfocus.com/en-us/products/service-management-automation-suite/overview https://twitter.com/hpitsm https://web.archive.org/web/20140819085938/http:/www.sc-resources.net/threads/3795-History-of-Service-Manager https://www.microfocus.com/about/press-room/article/2017/micro-focus-completes-merger-with-hpe-software/ http://www.linkedin.com/groups/HP-ITSM-4828727
sameAs	HP Service Manager software HP Service Manager software HP Service Manager software HP Service Manager software
dbp:wikiPageUsesTemplate	dbt:Cleanup_bare_URLs dbt:Reflist dbt:Update dbt:Webarchive dbt:Business-software-stub
date	2014-08-19 (xsd:date)
url	https://web.archive.org/web/20140819085938/http:/www.sc-resources.net/threads/3795-History-of-Service-Manager
has abstract	Micro Focus Service Manager is one of the applications acquired by Micro Focus when it purchased part of Hewlett-Packard Enterprise Software (HPES) in 2017. Before 2017, it was owned by HP when it purchased Peregrine Systems in 2005. The application was originally known as PNMS (Peregrine Network Management System). After releasing the first version of PNMS, Peregrine Systems eventually added functionality such as Request Management, Call Management, and Change Management and rebranded the application as Peregrine ServiceCenter. After the acquisition by HP, the application was rebranded as HP Service Manager and was included in the HP OpenView product suite. HP offers the application as a service desk solution that enables IT to work as a single organization, governed by a consistent set of processes to handle service delivery and support quickly and efficiently. After the acquisition, the product has been updated with the following significant changes: * ServiceCenter 3: Client and GUI * ServiceCenter 4: Process Model and Module Alignment * ServiceCenter 5 / 5.1: Client, GUI, introduction of Document Engine * ServiceCenter 6: New Client, New Server-side Application stack (servlets), inclusion of JavaScript, inclusion of SOAP * Service Manager 7 / 7.11: GUI, Web Client, Process Model (IIA) * Service Manager 9.2: GUI, introduction of Process Designer * Service Manager 9.40: Reporting, Smart Analytics. * Service Manager 9.41: Smart Search, autocomplete, undo in ScriptLibrary editor * Service Manager 9.50: New Service Portal, Smart Email, Smart Chat. (en)
gold:hypernym	Applications
prov:wasDerivedFrom	wikipedia-en:HP_Service_Manager_software?oldid=1122429344&ns=0
page length (characters) of wiki page	5031 (xsd:nonNegativeInteger)
foaf:isPrimaryTopicOf	wikipedia-en:HP_Service_Manager_software
is Link from a Wikipage to another Wikipage of	Peregrine Systems HP Release Control
is foaf:primaryTopic of	wikipedia-en:HP_Service_Manager_software

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