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Noriaki Kano (狩野紀昭 Kanō Noriaki, pronounced [kanoː noɾiaki]) is a Japanese educator, lecturer, writer, and consultant in the field of quality management. He is the developer of a customer satisfaction model (now known as the Kano model) whose simple ranking scheme distinguishes between essential and differentiating attributes related to concepts of customer quality. He is a professor emeritus of the Tokyo University of Science. He was Visiting Professor at the University of Rome III during the academic year 2010-2011.

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  • 狩野紀昭 (ja)
  • Noriaki Kano (en)
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  • Noriaki Kano (狩野紀昭 Kanō Noriaki, pronounced [kanoː noɾiaki]) is a Japanese educator, lecturer, writer, and consultant in the field of quality management. He is the developer of a customer satisfaction model (now known as the Kano model) whose simple ranking scheme distinguishes between essential and differentiating attributes related to concepts of customer quality. He is a professor emeritus of the Tokyo University of Science. He was Visiting Professor at the University of Rome III during the academic year 2010-2011. (en)
  • 狩野 紀昭 (かのう のりあき、1940年 - )は、日本の教育者、著述家、コンサルタント(品質管理分野)である。東京理科大学名誉教授。 顧客にとっての品質を左右する、製品に「不可欠な」(当たり前)要素と「他の製品と差別化する」(魅力的)要素とを峻別したシンプルなランキングによる顧客満足モデル(「狩野モデル」として知られる)を開発した。 2010年度にはローマ大学の客員教授を務めた。 (ja)
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  • Noriaki Kano (en)
name
  • Noriaki Kano (en)
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  • Tokyo, Japan (en)
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  • Deming Prize for Individuals (en)
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  • engineering, management science (en)
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  • Noriaki Kano (狩野紀昭 Kanō Noriaki, pronounced [kanoː noɾiaki]) is a Japanese educator, lecturer, writer, and consultant in the field of quality management. He is the developer of a customer satisfaction model (now known as the Kano model) whose simple ranking scheme distinguishes between essential and differentiating attributes related to concepts of customer quality. He is a professor emeritus of the Tokyo University of Science. He was Visiting Professor at the University of Rome III during the academic year 2010-2011. (en)
  • 狩野 紀昭 (かのう のりあき、1940年 - )は、日本の教育者、著述家、コンサルタント(品質管理分野)である。東京理科大学名誉教授。 顧客にとっての品質を左右する、製品に「不可欠な」(当たり前)要素と「他の製品と差別化する」(魅力的)要素とを峻別したシンプルなランキングによる顧客満足モデル(「狩野モデル」として知られる)を開発した。 2010年度にはローマ大学の客員教授を務めた。 (ja)
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