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About: Production support     Goto   Sponge   NotDistinct   Permalink

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Production support covers the practices and disciplines of supporting the IT systems/applications which are currently being used by the end users. A production support person/team is responsible for monitoring the production servers, scheduled jobs, incident management and receiving incidents and requests from end-users, analyzing these and either responding to the end user with a solution or escalating it to the other IT teams. These teams may include developers, system engineers and database administrators.