Quality Filter Mapping is part of the Value Stream Mapping toolkit and is used to analyse processes/functions with respect to quality. The results of a Quality Filter Map shows how much waste is being generated within an organisation at each stage of the process. Three types of quality are measured as part of the model: 1. * Product Quality – Defective Item provided to customer 2. * Defect Quality – Defective item found prior to receipt by customer 3. * Service Quality – Defects that affect the ability of the supplier to provide the service or product to the customer
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